FAQ

Who is Efficient Office Tools designed for?

Our store serves busy professionals, educational institutions, and creative agencies worldwide (excluding some Asian and remote regions). We specialize in keeping workplaces stocked with essential supplies from printer cartridges to notebooks and everything in between.

What makes your products unique?

We focus on practical, productivity-enhancing office supplies with reliable quality. Our range includes specialized items like shorthand pads, solid ink sticks, and printer imaging units alongside everyday essentials like Post-it notes and mouse mats.

Do you carry eco-friendly office supplies?

Yes! Our Paper & Card and Plain Paper selections include recycled options, and many of our notebooks and exercise books use sustainable materials. Look for the green leaf icon on product pages.

Can I get samples of your paper products before placing a large order?

We currently don’t offer paper samples, but our hassle-free return policy allows you to order with confidence. If any paper or card products don’t meet your expectations, you can return them within 15 days.

What shipping options do you offer?

We provide two convenient options:
1. Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 business days via EMS) – for orders over $50

How long does order processing take?

All orders typically ship within 1-2 business days, regardless of which shipping method you choose. You’ll receive tracking information as soon as your order is dispatched.

Do you ship internationally?

Yes! We proudly serve customers worldwide from our Louisville, KY headquarters, though some Asian and remote regions may not be serviceable. During checkout, our system will confirm if we can deliver to your location.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

What’s your return policy?

We stand behind every product we ship. If you’re not completely satisfied with your purchase (whether it’s inkjet cartridges, mouse mats, or flipchart pads), simply return it within 15 days of receipt for a full refund or replacement.

How do I initiate a return?

Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid shipping label when applicable.

How can I contact customer service?

Our team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM EST).

Where is your company located?

Our headquarters is at:
482 Cerullo Road
Louisville, KY 40299
United States