At Office Supply Store, we’re committed to providing professional-grade office supplies with efficient delivery and hassle-free returns. Below you’ll find all the details about our shipping options and return procedures.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Available for all orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Available for orders totaling $50 or more

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We stand behind our professional office supplies with a 15-day return policy from the date of delivery. Most items can be returned for a full refund or exchange, with some exceptions for specialized products.

Non-Returnable Items

To maintain quality standards, the following products cannot be returned:

  • Opened Inkjet Cartridges & Laser Supplies (due to compatibility issues)
  • Printer Imaging Units (special order items)
  • Solid Ink Sticks (temperature-sensitive products)
  • Personalized or custom-printed items (including engraved desktop accessories)

Return Process

Follow these steps for a smooth return or exchange:

  1. Contact Us:
    • Email [email protected] within 15 days of receiving your order
    • Include your order number and product details
    • Specify whether you want a refund or exchange
  2. Wait for Authorization:
    • We’ll respond within 1 business day with return instructions
    • You’ll receive an RMA (Return Merchandise Authorization) number
  3. Package Your Return:
    • Items must be unused and in original packaging with all accessories
    • Include all documentation
  4. Ship Your Return:
    • Send to our warehouse at: Office Supply Store, 482 Cerullo Road, Louisville, US 40299
    • Use a trackable shipping service (we recommend)
    • Include the RMA number on your package

Refund Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 2-10 business days depending on your financial institution

Important Notes:

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable for “changed mind” returns
  • For exchanges of equal value, we’ll cover the replacement shipping cost

Damaged or Defective Items

If you receive damaged products (e.g., leaking inkjet cartridges or torn exercise books):

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a replacement or refund at no additional cost

Contact Us

For any questions about shipping or returns:

  • Email: [email protected]
  • Mail: Office Supply Store, 482 Cerullo Road, Louisville, US 40299

We appreciate your business and strive to make your office supply experience as efficient as our products!